Please, never ever stay here.
28 July 2024 at 12:37:26
I rarely focus on negative reviews but please don’t ignore this.
I have been travelling to Italy almost every year for 35 years. This is the only place I have ever felt scared, threatened or belittled.
Two days into our stay we tried to hire a lounger on the beach. The prices are extortionate, but... nonetheless I did as the signs told me to do and tried to pay the beach attendant, Massimo. He wouldn’t take my money without my room key, fine but my husband had it and he was out for a run whilst I took the kids to the beach. Massimo said he would come back. When he came back I still didn’t have the key but gave him the number, in English and in Italian. He then suddenly decided I needed to pay at reception (a 10 minute walk away), immediately. Not a single sign anywhere says this, it says to pay the beach attendant. When I did not immediately leave the beach, my husband having now arrived but kindly getting the kids and I a drink from the beach kiosk, Massimo the beach attendant came over and stood over me (a young-ish) woman with my 5 and 3 y/o and screamed and shouted in my face. Everyone nearby was staring at us. My children were terrified. I repeatedly asked him to stop. He wouldn’t. I asked his name. He wouldn’t give it. My husband came back and I went to reception. Massimo insisted on coming with me the entire way, which was very threatening. When we got to reception he lied about what happened, saying I refused to give the room number and refused to leave (it had been less than 5 minutes since he told me to go to reception before he began shouting and before I did leave) or pay. I had offered three times, asking the prices for a day or a week. He failed to mention this.
Shockingly the woman on reception told me I was lying. She said Massimo is never angry. She let him go back to work and refused to acknowledge me. I demanded the manager. He too accused me of lying. By that time I was crying and everyone was watching me. The manager offered me one free drink. I said no and asked to pay for the lounger. He said it was free that day but the next day I had to pay. I refused and said we would leave the beach. He insisted on coming to the beach with me.
As soon as we arrived on the beach, Massimo approached and began screaming and shouting at us. I filmed him.
My husband and I asked him to be kept away from us. We were refused. We simply asked he work somewhere else on site or keep to one side of the beach and we would use the other. This was refused. Instead we were asked if we wanted him killed. The manager then left, via and twenty minute screaming match with Massimo on the beach for all to see.
When I later went to reception to find the manager and ask what they would do, I was told he had gone for a siesta, rather than deal with the situation. I spoke to Laura P, a female manager. I showed her the video. She laughed at me and belittled me. I was told it was all my fault, that I misunderstood the rules which caused the issue so I deserved it, that Massimo was hot so was allowed to shout, and that I couldn’t film him. I wrote down all the reasons she said it was my fault and repeated them to her and again she laughed at me, even when I asked her how it would have felt if it happened to her.
I was later threatened, through Eurocamp, with criminal proceedings if I posted the video online. Note they repost other, positive, videos from people staying there every day - those apparently aren’t criminal.
We tried to move to another location but the nearby places (all of which are far nicer we found and some are actually 5* - it is laughable that this site tries to say it is the same standard as Union or Marina Di Venezia) were full.
We avoided the beach, but each time we did go Massimo insisted on standing near us, which really upset the children. I took photos and sent them to the management and Eurocamp, but still they did nothing.
Otherwise, the place is fine but 3 star at best. The pool is lovely but the sunlounger rules mean you end up sitting on grass behind a hedge making it unusable for long.
The beach is amazing, but can be accessed from other, better, sites.
Staff in the bars and shop are fantastic. So hard working and fun! The gardeners are also amazing.
The paths and roads are cracked and warped, so they are dangerous and children fall over all the time. The restaurant is average and some meals served there are microwave meals.
Generally it is so geared to its German guests it is completely inauthentic. It doesn’t feel Italian at all. It is to Germans what Benidorm is to Brits.
The Veneto is one of my favourite areas in Italy, and in the world, but not this bit of it.
Please never stay here, and Sant’Angelo, I hope your management team is either replaced, or retrained.
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30 July 2024 at 06:42:07
28 July 2024 at 12:37:26
30 July 2023 at 08:25:16
