Great situation. Offered only most expensive accommodation as ‘ available’ -not true, and ‘abusive’ cleaning bill.

1 October 2022 at 12:29:41
We have stayed in this campsite for many years
It is really well situated near a big beach with restaurants, Cafes, bars, bakers and everything you need. In easy reach of walks and cycle paths along the coast.Until this year it had a great atmosphere. Right amount of space, trees and permanent options,... including big Masai tents we loved to stay in …But now… plastic mobile homes packed about as close as they can get them.. no Masai tents, and customer service? Well. We always book an out of season slot in September, and always got good and appropriate accommodation. This year, the booking site told us there was no accommodation for 2 but only the most expensive option designed for 6. When we arrived it was clear plenty of the smaller mobile homes were actually free.
The final insult was to receive an email on our return home, informing us of a cleaning bill of 60 euros, with photos attached. These were laughable. A few drops and crumbs - 5 minutes of cleaning. My legal advisor described the bill as an abuse, but said we could do nothing because of the wording of the leaflet on cleaning we were given on our arrival.We have stayed in countless accommodation and always been told ( on this very campsite too) that we had left it impeccable. Never a problem.
I spoke to the director of the site who seemed sympathetic and said she would get back to me that day. Not a word.
Well they’ve lost a loyal customer and gained bad reviews. Very disappointed to have had our holiday in our previously favourite place, greatly soured.
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