Under accommodated and profit minded

22 July 2024 at 23:55:48
Note: normally I do not write a review but after experiencing 10 nights here, I would like to warn fellow TripAdvisors.
The 'glamping' is located on top of an oak tree filled hill in the beautiful Chianti area. However, the 'glamping' felt more like a survival. The glamping tents are under accommodated,... not quality-checked by the staff and hence full of wild life:
As guests, we had to find out a hornet nest about the size of a football was present in our glamping tent. When ultimately confronting the staff with the issue they proposed to let us pay the €60 cleaning costs of another tent in order to be transferred. The sleeping facilities are not well fit for nature. There are no mosquito nets available, leading to poor sleep quality for all guests. This is well visible at the pool, where everyone is full of mosquito-bites. The beds are not well built, having loose supporting. With all the above mentioned items I'm wondering if the owners ever camped here themselves.
The focus of earning money is ruining the holiday experience: a few extra examples of the many. 1) the capacity of the camping does not stroke with the accomodation-capacity (too small swimming pool area, too small playground area). 2) The playground is not safely built and maintained. The different equipment are located too close to one another and no fall protection / shock dampening mats are foreseen. We've seen a lot of kids fall upon tree-roots and even big rocks. 3) The drinks in the bar consist of 60% ice. 4) the parking lot is too small for the current capacity, leading to people parking their cars in the resort, even up till the playground area.
In summary, since during summer time the camping is fully booked, the glamping resort strategy is to make as much profit as possible, while minimizing staff and maintenance costs and overloading existing facilities.
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