Reviews are correct on poor customer service.
14 February 2024 at 10:59:48
We have not been as far as staying there, however we had the strangest experience on customer device trying to reschedule our stay. We booked online, we had a change of plan and tried to contact the camping multiple times through multiple ways without any answer. We found other dates available but could... not change without loosing our fist deposit, but no one answer to us to help. Then we had to change our all trip because if this.
When we ask for refund in our deposit base in the above reasons we have been told:
“If you were not sure about your dates you should not have booked “
Also when asking written confirmation of my cancellation I get a “of course we will not debit your card” instead of a normal “sorry about that and yes we are confirming your cancellation “
Basically no discussion on commercial gesture or trying to help because they claim to be a small company.
I did not read the review on the poor customer service before I booked, I did not because I am a believer if helping small business and I know guests can be unreasonable, I allow mistake because staff are not robots and things can happen, if I want perfect I go to be large chains hotel. However for this one I would only recommend to read the comments on poor customer service and particularly the answers which are very rude. Customer service and complain handeling is a job and they obviously have no experience in this, if you come from outside France I would not recommend this place. This is only for locals. It is a pity to give a sad image of France (I am french) because so many other places have fantastic people but not this one.
A great business especially in the service industry is about communicating with you customers and explain in a professional way. And maybe guest is frustrated but it is your job to know how to handle and stay professional, it is part of the job in fact if you don’t like this you should change this industry is not for you.
And I don’t like to write bad review but I think the owners should learn from all those comments instead of being so defensive and their attitude is not right, it is very wrong.
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