Nice place, awful management
6 October 2019 at 08:37:55
We were happy to come to this campsite, having a mobile home and half board booked for the whole week. At checking in i already saw some clumsiness, but who cares. I’m writing this review as i still did not receive the agreed refund - ~500EUR, even if they showed me a planned (!) bank transfer document.
The... main problems started when the staff outside the reception did not speak english at all (although management claims they do). Luckily we met one member of the staff who spoke hungarian and was extremely helpful. The kids working there are nice, but without english it’s difficult.
We’ve booked half board. It’s not the campsite’s fault that we did not know that the breakfast is only sweets and dinner starts at 7:30 pm. Our older son has diabetes, so usually half board is a big help for us, but in this case it caused a lot of problems. The half board menu is only in italian, first night we arrived at 7:30, but the only thing we got after 15 mins was the bottle of wine we ordered. The water for the kids or the food was to arrive after 30 mins. OK, this could still be managed, but as said breakfast was only sweets, which for us is a NOGO. So i went to the reception to discuss, at least have some ham and cheese with bread (like we had elsewhere in Italy). Lets say the friendliness of the management was not visible, but they said they’ll have it in the morning. After the second dinner, i’ve decided to cancel the whole half board as it was far from any expectations. The management agreed to come back to me regarding the cancellation as it is in general not accepted by their terms, but they said they’ll manage. The next morning there was no ham or anyting we agreed. At reception they said it’s because i’ve cancelled the half board. Well, communication is to be improved here for sure. 😊 After many discussions, i’ve got an email stating they are accepting my request and will refund the 515EUR, with a bank transfer document for the upcoming Monday. Long story short, the money never arrived, although bank data was correct. Multiple emails and calls we made, without any answer. Via phone i could only reach reception where they never connected me to management and only said that they were told the tranfser was made. I believe if they ever wanted to really refund me, they would at least answer my mail and send me some proof of what they did, but nothing. Well, this is a way to steal money and lie. Lovely picture painted about italian friendliness. I gave them many chances to fix it, before writing the review... I’m wondering what the answer is going to be.
Oh, yes, the umbrellas are fun too. booking for 4 people (family) you only get 2 beds in the package. 😊 And on the last day we decided to move to the side so the kids can build sand castles without blocking the way on the beach. We were told we need to move as this is not our place. about 10% of the beds and umbrellas were occupied, rest were free. No please, no real explanation other than, this is not the one you were assigned. Even the „manager” came, but instead of trying to solve the problems all he did is insisted that this is not ours. 😊 No flexibility. After a long discussion it turned out that those are booked all season and the „owners” are to arrive that day. Would have been easier to start with this... I believe they have a lot to learn and improve in hospitality and customer relations. They’re well educated in cheating and stealing, that part works great. 😊
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6 October 2019 at 08:37:55
