Very Disappointing Visit

17 August 2024 at 08:22:37
I was highly disappointed with our so-called privileged pitch 431, which does not match what was mis-sold to me online. Despite paying an additional fee for this specific location, all we can see from our pitch is a wooden hut and a restaurant. The advertised pictures online painted a completely different... picture, showcasing a serene landscape that we have not experienced.
Moreover, the pathway in front of us seems to be a popular shortcut for people, which has dramatically compromised our privacy. This constant foot traffic has made it challenging to relax and enjoy our surroundings.
Additionally, the staff members, dressed in black t-shirts with green trim, have taken advantage of the tree in front of us for shade while smoking. Unfortunately, their smoking fills the air with a rather unpleasant smell, further detracting from our camping experience.
On top of the disappointing pitch, I must mention with the state of the toilets, and I completely agree, particularly with the ones featuring the yellow door. It is disheartening to see such unclean and unpleasant facilities in what is supposedly a high-end location.
Furthermore, the designated area for washing dishes is covered in mud, rendering it incredibly unhygienic.
I was moved on after just one drink in the bar, unable to continue watching the animation as I was not buying another drink. This felt quite unreasonable and left me frustrated, as I had anticipated a relaxing evening.
The pool with a slide for children was only open from 2 PM, which was not mentioned on the website. This limited schedule was disappointing, especially as it would have been ideal for the kids to have more access during the warmer parts of the day. The same issue arose with the gym, which opened at 10 AM. This timing is quite late if you wish to train when it’s cooler in the morning.
I was also told I would receive a partial refund due to the incorrect pitch description, but two weeks later, I'm still waiting. This delay only adds to my disappointment in what was supposed to be a 4-star camping experience.
All these factors have combined to create an experience that has fallen far short of our expectations, leaving us feeling let down and frustrated during what was supposed to be a pleasant getaway.
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