Over promises Under delivers Not good value
28 August 2022 at 13:53:45
Over promises Under delivers
Not good value, not very friendly, disappointing stay
Chose this site via Pitchup.com mainly as the advertising made it appear to be really nice family site with large pool, water park, washing machines and good atmosphere. Unfortunately this site over promised and under... preformed. The pool is tiny, and I mean Tiny, the "water park" is one slide, (hardly a park) the washing machineS are one machine only, which you have to que to use (€4.50), the toilets and showers, whist ok, are far from what could be described as clean, not that they are dirty, just appear grim due to the poor maintenance. Paint peeling off, black mold and green algae on the ceilings, rusty metal grills, cracked missing tiles, cracked porcelain, rotten wood, missing hooks, glass covers falling off wall lights, generally just very old and neglected. The hot water in showers "luke warm" with push button lasting 25 seconds, the hot water in washup area was "stone cold" at every visit. Paper towels are provided in the toilets area, but often empty. There are no toilet seats, which is quite common in a lot of sites now, I think maybe something from Covid? But this means the pan and cistern get muddy footprints where people straddle to do their business. The sites is on a slope so motorhome owners will need levelling ramps and be aware, there is no drive-over gray waste on fresh water fill hose. We used the water tap next to our pitch to fill the 60l tank, painful as the push button delivered 5 seconds of slow water per push. The site advertises Wi-fi at every pitch, whilst strictly true, in reality it's poor strength, can't even read Facebook comments without it dropping out. Planning our next stop was near impossible.
So what about the experience I hear you ask. We arrived after a 3 hour drive at 2:30, drove up to the barrier, it clearly wasn't going to just open so I jumped out to go to reception. Immediately a guy came over shouting reception closed, pointing at the door sign saying closed 13:00-15:00, ok, no problems, they have to have their lunch sometime, so I thought we will park up at the side and have a bite ourselves, then maybe by a look round while we wait. After 3 hours driving I needed the toilet so I wondered across to the toilet block, I got a few feet into the site and again the guy came over challenging what I was doing and saying I shouldn't use the toilet as we hadn't booked in because reception was closed. I didn't really appreciate his tone, I didn't see the issue as we had booked, paid deposit and waiting for them to open reception.
Although the pool is disappointingly small, we wondered over for a swim anyway. We passed through the gate, showers as required and attempted to step into the pool, then all hell broke loose, the owner was shouting at me over the fence.( In French) Apparently I was wearing swimming shorts instead of speedos His demeanor was very rude and hostile, as if he expected me to know I was not allowed and that I was deliberately flouting the rules, I was shouted at as if it was a child doing the worst thing ever. If it was that important then they should tell you when you arrive, I found nothing in the Pitchup booking site, and after hard looking I could one small line on the campsite webpage saying for hygiene reasons shorts are forbidden. It seems purpose made lined swim shorts which keep your "bits" in place are unhygienic, (He muttered Covid at me as a reason) but the French guy next to me that dropped his shorts and swam in him Cal**n K***n underpants was considered hygienic and therefore ok to swim. I accept that if that's the law then I need to comply, but to be shouted at is unacceptable, he seems to forget the golden rule of hospitality.... don't alienate the paying guests that feed you. He could have easily explained quietly, and in English as they list French and English as spoken on website although they never spoke English while we were there
But he didn't finish there, we went and sat on the sunbeds only to have him in our face again, snatching our flipflops and throwing them over the fence as apparently they are also banned. I didn't say anything to him about the fact he was wearing shoes (as he did everytime he entered the pool area). I wear flips at the pool and in showers to prevent vurucas ets, clearly they are not bothered about spreading such viruses.
It's a real shame the owners of this site have lost touch with the business they are running, I think it's a case of "can't see the woods for the trees" and they need to step back a moment and look at what the customer sees. The experience has left us not only not wanting to stay longer, but we won't be stopping there on our way home either, and certainly won't be recommending to anyone. Think carefully if you are considering this site and take my advice ....book elsewhere
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