Poor Service, unclean, pools dirty - do not recommend.

13 July 2025 at 00:52:20
Hi,
We have checking in on Friday 11th July. We had the following issues
1.We had to clean our room and empty two rubbish bags.
2. The gate to into the home is half broken
3. The room was generally in an unclean state.
After staying for one night; on Saturday we saw ants in our beds in two rooms....
Also the pool is awfully unclean you can see dirt in the pool.
The reception staff are awful, they have no solutions. After several hours of discussions and speaking to the manager multiple times we have had to move to a two bed accommodation for two nights (whilst we should have an XL Comfort Room) and will need to move again for the remainder of our stay.
Whilst I appreciate the hotel claims basic levels of services I highly question the basic standard for a 1000 euro booking.
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