Site security

16 September 2023 at 04:18:57
Well, we have just left the complex after a terrible night.
We were camping, right at the other end of the park, which was absolutely fine for us, right next to the shower blocks which were all lovely and clean. However, the sites next to us (3 in total I think), had a huge party going on until 4:30am... this morning.
We called down to main camp with the numbers provided in our welcome pack, nothing!!!
A member of staff did come up, had a chat and a laugh with them all and seemed to be dropping off more beer on their little golf buggy.
We went to check out this morning, tried to explain the situation to the girl on reception who kept laughing. I asked her why she is laughing, unfortunately she didn’t understand English too well.. not her fault I guess.
I asked about security of a night time, she told us the number was on the door on the main reception, which was at least a 15 min walk from where we were… would of been handy to have that number included in our welcome pack which seems to have everything from the butcher to candle stick maker.
We paid a lot of money to spend our last night here and so disappointed that no accountability was taken.
I haven’t given the site a 1 star because that’s unfair, it is a nice site, clean, staff are generally helpful - just this has really
Let them down and the management of the complaint after the fact was terrible.
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